Portfolio

HR Support Services

At Acente Solutions we offer a full surround of HR support services designed to get our customers up and running in a seamless and expedient manner. As a certified Sage Select business partner, Acente Solutions support services deliver a portfolio of implementation, integration, training and maintenance service offers from which our customers can choose to optimally match their environment and HR service needs.

Product installation

Acente provides on-site installation and system test, connecting all designated workstations and setting up remote access as mandated by the client.

Set up

Acente customizes all solutions to customer specifications. Custom tables, and reporting terminology based on our customers unique requirements enables shortened learning curves and maximum ROI.

Implementation

Acente solutions specialists manage the implementation according to our customer’s schedule requirements, ensuring timelines are met and key employees are kept up to speed from day one.

Customization

The solution specialists at Acente will work very closely with your team to identify your existing practices and processes. Our team will then create custom screens within the core Abra HRMS product to ensure that the solutions we implement work flawlessly within your existing business processes.

Custom screen development

Acente will develop custom screens to track any data that falls outside of box of the Abra HRMS product. This allows organizations to further expand the reach of the core HR product and begin capturing additional data that isn’t part of a typical HR database (such as training information, licensing, etc).

Administrative Training

Acente solutions provides hands-on training for all administrative functions so your team can be up and running quickly right out of the gate, while minimizing duplication of work and post-implementation issues.

End user training

Acente provides on-site and remote training to employees to promote optimum usage of the features and functions of the new HR tools.

Processes consultation

Acente will engage with the client to review all existing processes and make recommendations on areas for improvement highlighted with the onset of a HRMS application as robust as Abra.

Support

Acente offers onsite and remote IT support on your application. From sign-on issues to custom software development, Acente addresses our customers' needs.

Report generation

Acente creates custom reports based on the unique needs of our clients. With our Crystal report generation, clients can gain valuable insight with a variety of reports that can accommodate the customer’s choice of format and scope.